In this episode of Future-Proof Operations, Benjamin Brockmann chats with Sean Leyden, Director Management Consulting of KPMG Australia about the future of frontline operations.

 

A massive technological and cultural shift is impacting the role of frontline operators, from frontline mining and drilling specialists to utility infrastructure maintenance crews.

 

Overall, we will see more demand for digital capability and knowledge and, in customer-oriented areas, the capacity to provide live technical support.

 

As we compare where we are now to where we will be in the future, we're going to see dramatic improvements in efficiency. Developments in technology that are becoming commercially available are advancing frontline operations.

 

Benjamin and Sean also talk about which digital investments to focus on:

AI-enabled infrastructures will allow frontline workers to respond to and solve problems more quickly, with a lot more information readily at hand.

 

Digital twin process standardization, augmented reality, and next generation GIS (geographic information systems) are also among the top investments Sean mentions.

If you enjoyed today’s show, please leave a 5-Star review. For more information and links to all of the resources mentioned in today’s episode, visit operations1.com.

 

Resources:

• Sean Leyden - LinkedIn
• KPMG Australia - LinkedIn
• Future of Frontline Operations | KPMG Thought Leadership Paper
• KPMG Australia