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Technology may help drive the future of service delivery, but it can’t overshadow the humans being served. Siim Sikkut, CIO of Estonia, and New America fellow Marina Nitze discuss how to get that balance right.
By Deloitte Insights5
1919 ratings
Technology may help drive the future of service delivery, but it can’t overshadow the humans being served. Siim Sikkut, CIO of Estonia, and New America fellow Marina Nitze discuss how to get that balance right.