What does it take to future-proof an industry employing 1.8 million Filipinos?

In the continuation of this powerful conversation with IBPAP COO Celeste Ilagan, we explore the future of the Philippine BPO industry. From AI disruption and resistance to retraining, to policy gaps and local government barriers—this episode tackles what’s holding us back and what needs to change. Celeste also shares how remote work reshaped the industry and how new laws are paving the way for flexibility. Plus, we end with a powerful look at Celeste’s personal leadership journey and what it takes to rise in your field.

Because the future isn’t in the future—the future is NOW!

Key Highlights:

• Upskilling and reskilling are non-negotiables in a post-AI world
• The industry can’t guarantee jobs—but it can provide strong L&D opportunities
• Government programs must supplement company-led training

SUBSCRIBE to our podcast on:

• Apple
• Spotify
  
  

Or go watch us on YouTube

Connect with Team Radix HR

Stay connected and keep up with our latest updates and insights:

• Website
• LinkedIn
• Facebook
• Instagram

A Team Dklutr Production