🎙️ Podcast Title: The Future of Refund Protection in Theme Parks & Attractions

Welcome to this episode of "Live with Sondra" where we explore how refund protection is reshaping guest experience, revenue strategy, and customer loyalty in the attractions industry with Morgan Abney, Partner Manager at Protect Group. As ticket prices rise and guest expectations evolve, Morgan shares how flexible refund solutions are becoming essential tools for operators to build trust and drive ancillary revenue.

In this session, Morgan Abney and Sondra dive into:

• Redefining Refunds as a Service: How Protect Group brings empathy and flexibility to the refund process—without the limitations of traditional insurance.
• Enhancing Guest Experience Through Protection: Why offering refund protection gives guests peace of mind and increases advance ticket purchases.
• Chargeback Prevention & Financial Stability: How refund protection helps attractions reduce disputes and maintain revenue integrity.
• Dynamic Pricing Meets Flexible Protection: Why refund options are critical in a world of fluctuating ticket prices and limited inventory.
• Building Loyalty Through Compassion: Real customer stories that show how refund protection fosters long-term brand trust.
• Simple Integration & Profit Sharing: How attractions can easily add refund protection to their purchase path and benefit from added revenue.
• Technology with a Human Touch: How automation and empathy work together to deliver fast, personalized service.
• Post-Event Flexibility: Why Protect Group allows guests to apply for refunds even weeks after a missed event.
• The Role of Refund Protection in Inclusive Access: How payment plans and protection options open doors for more families to enjoy attractions.
• Looking Ahead: Trends in Guest-Centric Innovation: What’s next in customer service, technology, and revenue strategy for theme parks and venues.

Tune in for a timely conversation on how refund protection is becoming a must-have feature for modern attractions—and why showing guests some love means protecting their investment.

Connect with Morgan Abney on LinkedIn: https://www.linkedin.com/in/morgan-abney-b02271169/

Connect with Sondra Shannon to learn more about Gatemaster’s role in enhancing guest experience through flexible ticketing and refund protection: https://www.linkedin.com/in/sondrashannon/

Want to learn more about Live with Sondra or apply to be a guest? Visit: https://gatemaster.com/media/live-with-sondra/

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