“Go and fail and start again, and go until you get it right!”

William Niles, CEO of Brinks Home, is an executive who understands that transformation is no waiting game. Since becoming CEO in March 2020, he has already launched a complete organizational overhaul built around the three pillars of people, technology and brand strategy. While some may argue that such comprehensive change would be impossible during the midst of a global pandemic, Niles saw it as mission critical. Discover how he employed a “disciplined” approach to transformation to bring Brinks Home into a new era of connected data and superior customer experience.