A McKinsey report found that telehealth usage in April 2020 was 78 times higher than in February 2020. Although use has moderated, it remains substantially higher than before the pandemic. In this episode Dr. Prentiss Taylor, vice president of medical affairs at Included Health, formerly known at Grand Rounds + Doctor On Demand, and Mohammad Jouni, chief technology officer at Wellframe discuss what makes a great telehealth experience and how health plans can facilitate it. They see it as not only an opportunity to address a patient’s concern, but also as a touchpoint for connecting them with resources, educating them about their benefits and identifying needs they may not even realize they have.

This episode is brought to you by Wellframe.