There is no doubt that retailers have been heavily impacted by COVID-19 – both physically and financially. With retailers having to change their set-up by introducing plexi-glass screens at the tills, social distancing markings on floors, and the enforced wearing of masks – the physical shopping experience and the way consumers behave has dramatically changed. 

David Kozack of Ocado, John Nevin and Graham Rounce consider the immediate and longer term impact of COVID-19 on the retail and logistics sectors.