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The old deal with work is broken. Leaders today are looking for a way to get their company’s culture back, but an expert in the consulting space argues that rather than returning to old ways, we should be reinventing work from scratch.

In this episode of The mbaMission Podcast, mbaMission Founder Jeremy Shinewald and Executive Director Jessica Shklar sit down with Debbie Lovich, a BCG managing director and senior partner with 32 years of experience, for a conversation about the future of work, the collapse of the traditional employment bargain, and why the most successful companies of the next decade will be the ones that learn to make work human again.

Debbie is the author of Make Work Work: The 5 Daily Practices of the Employee-Centric Leader, available for preorder now. She has spent 32 years at BCG advising global organizations, and this book represents a lifetime of lessons she wanted to pass on before retiring at the end of 2026.

Whether you are a current or aspiring leader, an MBA candidate thinking about organizational culture, or someone who spends most of your waking hours somewhere you wish was better, this episode will give you valuable insight into what the future of work could look like.

Preorder Make Work Work today: https://www.penguinrandomhouse.com/books/831079/make-work-work-by-deborah-lovich/

00:00 Introduction: The Old Deal with Work Is Broken

01:27 What Is Employee-Centric Leadership? 

08:12 Joy Is a Business Value Driver

11:51 The Five Daily Practices: An Overview

12:06 Practice 1: Celebrate People – Be Specific, Be Timely, Know Your Person

14:53 Practice 2: Go See and Help – With the Intent to Assist, Not Judge

16:43 Practice 3: Be Interested in the Person – Curiosity as Leadership

18:51 Practice 4: Co-Create Everything – Take Pride, Not Credit

23:07 Practice 5: Do First – Never Ask Anyone to Do Something You Have Not Done

37:09 AI, the Employee-Centric Imperative

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