Isaac and Steve greet a very special guest: writer and former PopCap Customer Support agent, Dana Sweeney!

Dana dishes dirt on how she got into PopCap, what life in the CS trenches was like, how a manager in Ireland stepped up, how she branched out from Customer Support, why she got one game-related tattoo but not another, and much, much, MUCH more! Oh, and we get a glimpse at a cat! Check it out... if you DARE.

CHAPTERS
00:00  The Unofficial PopCap PopCast
00:19  Welcome and Bonjour
01:02  PopCap Community
02:41  Temping Into PopCap
04:41  Free Games
06:02  Supporting Customers
07:09  Kitty Break - Lovey!
07:37  Bonkers Emails
11:43  Surviving CS
19:40  Career Development
21:16  Stuck in a Role
22:21  Special Memories
23:17  Great Place to be a Nerdy Person
25:49  Double Down
27:39  Undead World
29:03  In a Band
29:59  Tattoos
31:00  PopCorn Dragon
31:41  Cancelling Games
33:39  Shift to Mobile
34:48  Dumped in a Trash Can
36:00  Lust For Tomorrow
40:34  Writing Advice
41:35  Final Thoughts 

LINKS
The Stronghold (Lust for Tomorrow & Trust In Tomorrow)
https://www.amazon.com/dp/B0CW4V2YCR