The Global Hospitality Collective

Anja Schaer is co-owner of Peach House, a boutique property management company in Marietta, Georgia, and is featured in chapter four of the new Sisterhood book, released March 2026. She and her husband run a hybrid rental strategy blending short-term and mid-term furnished rentals for homeowners across the Atlanta suburbs.

In this episode, Anja covers:

• Building a hybrid short-term and mid-term rental strategy in the Atlanta suburbs, and why it works especially well for homeowners looking for flexible income

• How Peach House uses light interior themes (Scandinavian, cabin-in-the-city) to make urban properties stand out without going overboard on amenities like pools or pickleball courts

• The back-end operations side of hosting that new hosts overlook: inventory tracking, turnover inspectors, standardizing linens and dishware, and knowing when a welcome basket helps versus creates more liability

• A wild guest story involving a Chevy Suburban that didn't fit in the garage, a middle-of-the-night tow, and how empathetic problem-solving turned it into a five-star review

Resources + Links:

• Hospitable Hosts book series, Sisterhood edition, chapter 4.

Connect with Anja Schaer:

• Website: peachhousegroup.com

• Instagram: @anja_invests

• Facebook: Anja Schaer

• LinkedIn: Anja Schaer

Check out her properties:

• peachhousegroup.com

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN

• Facebook: Tanya Rooney

In this episode, Jodie, Debbie, Helen, and Rose cover:

• Why treating your own team with hospitality is the foundation for how they treat guests, from onboarding standards to team appreciation events

• Practical systems for training cleaning teams and VAs: photo references, SOPs, checklists, and brand standards documentation

• The ongoing debate over labeling kitchens and light switches: does it help guests or break the "home away from home" feel?

• How AI tools like Host Buddy are being used to handle guest communications, and where human oversight still matters

• Delegating and stepping away: building backup systems (family members, co-hosts, seasonal closures) so the business doesn't depend on one person being always on

• Small ways to show appreciation for team members going through hard times, from gift cards to acknowledging what's going on in their lives

Connect with the Hosts:

Jodie Odlin
Website: https://www.theglobalhospitalitycollective.com/
Instagram:https://www.instagram.com/theglobalhospitalitycollective/
Facebook: https://www.facebook.com/jodie.stirling.9/

Helen Lavigne
Website: https://www.brookledgeny.com/
Instagram: https://www.instagram.com/brookledgeny/
Facebook: https://www.facebook.com/brookledgeny

Rose Tipka
Website: https://www.yourfamilysplace.com/
Instagram: https://www.instagram.com/hostinginthemotherhood/
Facebook: https://www.facebook.com/rose.ginleytipka

Debbie Todd
Website: https://thewoodlandsathockinghills.com/
Instagram: https://www.instagram.com/thewoodlandsathockinghills
Facebook: https://www.facebook.com/profile.php?id=100072403310165

Libby Ross is a co-hosting powerhouse based in Oklahoma City, managing nearly 50 properties across the state and stepping into a new 120-door student housing project in Norman, Oklahoma.

In this episode we cover:

• Growing a co-hosting business from her own properties into managing nearly 50 across Oklahoma, plus a new short-term-to-midterm student housing project near the OKC airport
• Building her own custom app to replace a stack of disconnected tools (Google Sheets, QuickBooks, cleaning software) and cut down team friction
• Her role as an Airbnb community leader in Oklahoma and how that visibility strengthens her business
• Turning a rough guest experience (AC failure during a heat wave) into a five-star outcome through thoughtful communication and small gestures

Resources + Links:

• Hospitable Hosts Couples book, Chapter 9

Connect with Libby Ross:

• Co Hosting Website: cohostoklahoma.com⁠
• Instagram: Co Host Oklahoma
• Facebook: Co Host Oklahoma + Libby Ross

Check out her properties:

• hostlahoma.com⁠⁠

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• https://www.yyhmn.com/
  
• Airbnb Host Profile

This week, Jodie, Rose, Debbie, and Helen come together for an honest, no-holds-barred conversation about service recovery: what happens when bookings go sideways, and how each host handles it with professionalism, humor, and heart.

In this episode, the hosts cover:

• Real guest disasters, from a lake gone wrong to an all-night lockout scramble
• When to refund, and when a gift card or gesture works better
• The "sandwich method" for delivering bad news without losing the guest
• How to head off complaints before they happen
• What to do when nothing you offer is enough

Resources + Links:

• "Build your own recovery plan" resource link coming soon!

Connect with the Hosts:

Jodie Odlin
Website: https://www.theglobalhospitalitycollective.com/
Instagram: https://www.instagram.com/theglobalhospitalitycollective/
Facebook: https://www.facebook.com/jodie.stirling.9/

Helen Lavigne
Website: https://www.brookledgeny.com/
Instagram: https://www.instagram.com/brookledgeny/
Facebook: https://www.facebook.com/brookledgeny

Rose Tipka
Website: https://www.yourfamilysplace.com/
Instagram: https://www.instagram.com/hostinginthemotherhood/
Facebook: https://www.facebook.com/rose.ginleytipka

Debbie Todd
Website: https://thewoodlandsathockinghills.com/
Instagram: https://www.instagram.com/thewoodlandsathockinghills
Facebook: https://www.facebook.com/profile.php?id=100072403310165

Anja Wynne is a short-term rental host and land developer featured in the Hospitable Hosts STR Sisterhood Edition. She and her family operate seven STR properties across Colorado, New Mexico, and North Carolina's Outer Banks, and are now building a family-run eco-village and event venue on land bordering the Rocky Mountains.

In this episode, Anja covers:

• How a family land purchase near the Air Force Academy turned into Ponderosa Paradise, a future event center and glamping venue built around yurts, tiny houses, and renovated airstreams
• Curating one property with a friend's original artwork and letting guests browse and buy pieces through an in-house QR code catalog
• A guest lockout gone wrong that pushed her to connect every smart lock to her booking platform, and how she recovered the relationship with a bar tab and a free weekend
• Her "three top tips" check-in message format: address and check-in time, door code and backup access, and Wi-Fi, sent an hour before arrival instead of buried in early messages

Resources + Links:

• Hospitable Hosts book series, STR Sisterhood Edition, chapter 16

Connect with Anja Wynne:

• Website: https://thewynnegrp.com/
• Instagram: @holidays_with_altitude; @ponderosa.paradise

• Facebook: Holidays with Altitude

• LinkedIn: Dr. K. Anja Wynne, GPHR

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• Airbnb: https://www.airbnb.com/users/profile/1465675173593782883

Jodie, Helen, Debbie, and Rose dig into the everyday essentials every short-term rental should have, going room by room through the kitchen, bathroom, bedrooms, living room, and outdoor spaces.

In this episode, the hosts cover:

• Kitchen must-haves, from dishwasher pods and spices to how often to replace pots, pans, and small appliances
• Coffee and beverage setups across four very different properties, including K-cups, local coffee partnerships, and give-back sourcing
• Bathroom essentials like towel counts, hair dryers, toiletry baskets, and eco-friendly refill systems
• Outdoor and living room touches, including firewood policies, water safety for hot tubs and kayaks, lighting, and remote-control organization

Resources + Links:

• Full amenities checklist compiled by the four hosts
• Microfiber hair towel wraps (Amazon)
• Towels (Amazon and Sam's Club)

Connect with the Hosts:

Jodie Odlin 

Website: ⁠⁠https://www.theglobalhospitalitycollective.com/⁠⁠ 

Instagram: https://www.instagram.com/theglobalhospitalitycollective/ 

Facebook: https://www.facebook.com/jodie.stirling.9/

Helen Lavigne 

Website: ⁠⁠https://www.brookledgeny.com/⁠⁠ 

Instagram: https://www.instagram.com/brookledgeny/

Facebook: https://www.facebook.com/brookledgeny

Rose Tipka 

Website: ⁠⁠https://www.yourfamilysplace.com/⁠⁠ 

Instagram: https://www.instagram.com/hostinginthemotherhood/

Facebook: https://www.facebook.com/rose.ginleytipka

Debbie Todd 

Website: ⁠⁠https://thewoodlandsathockinghills.com/⁠⁠ 

Instagram: https://www.instagram.com/thewoodlandsathockinghills 

Facebook: https://www.facebook.com/profile.php?id=100072403310165

Suzanne Robinson is the owner of Welcoming Wow and Chapter 27 of Hospitable Hosts: STR Sisterhood Edition, managing 25 to 30 short-term rental properties across Florida and North Carolina.

In this episode, Suzanne covers:

• How a childhood friend's frightening experience with a missing autistic child inspired her to make her properties autism friendly
• Practical, low-cost changes hosts can make, from door and window alarms to trigger colors and sensory-friendly touches
• How she communicates these features to guests and builds repeat, direct bookings as a result
• Her new "12 step program" for hosts who want to make their properties more accessible without feeling overwhelmed

Resources + Links:

• Suzanne's 12 step program for making properties autism friendly : https://linktr.ee/SuzRobinson
• Becoming Rentable (Lorraine Woodward), a resource for accessibility certification: https://www.becomingrentable.com/
• Hospitable Hosts: STR Sisterhood Edition (March 2026), Chapter 27

Connect with Suzanne Robinson:

• Website: https://www.welcomingwow.com/
• Instagram: @welcomingwow
• Facebook: Welcoming Wow
• LinkedIn: Suzanne Robinson

Check out her properties:

https://www.privacyinthepalms.com/

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• https://www.airbnb.com/users/profile/1465675173593782883

Debbie Todd co-owns three short-term rentals in Hocking Hills, Ohio, and is featured in Hospitable Hosts Volume 3. She's built her hosting business around a simple idea: giving back isn't one more thing to do, it's part of how you do business.

In this episode, Debbie covers:

• How her family turned a portion of every booking into charitable giving, and how guests get to choose where their five percent goes
• Why the give-back component shows up again and again in her reviews and even drives direct bookings, especially from repeat retreat groups
• Handling reviews that reflect a guest's circumstances (weather, group size, noise) rather than the property itself
• Give Back Hospitality, the initiative she launched to help other hosts build purpose into their properties with simple, low-lift steps

Resources + Links:

• Give Back Hospitality: givebackhospitality.com
• Hospitable Hosts Book Series, Volume 3
• Food Donation

Connect with Debbie Todd:

• Website: https://givebackhospitality.com/ https://thewoodlandsathockinghills.com/

• Instagram: @thewoodlandsathockinghills @givebackhospitality

• Facebook: The Woodlands at Hocking Hills Debbie Monti Kay

• LinkedIn: Debbie Todd

Check out her properties:

• The Woodlands at Hocking Hills (STR website): https://thewoodlandsathockinghills.com/

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• https://www.airbnb.com/users/profile/1465675173593782883

Jodie, Helen, Debbie, and Rose sit down for a special preview episode ahead of the STR Hospitality Summit, an in-person hospitality immersion taking place at Helen's property in Saratoga, New York.

In this episode, the hosts cover:

• What each of them is most looking forward to at the summit, from campfire chats to yoga sessions to reconnecting with hosts they've only met online
• Reflections on last year's event in Colorado and why in-person connection matters so much in this industry
• A rundown of speakers and sessions, including design, safety, accessibility, and a first look at TGHC's new TV show
• Practical advice for first-time attendees on packing, easing nerves, and stepping away from the business for a few days

Resources + Links:

• STR Hospitality Summit
• Brookledge, Saratoga, New York | 29th Sept - 1st Oct 2026

Connect with the Hosts:

Jodie Odlin 

Website: ⁠https://www.theglobalhospitalitycollective.com/⁠ 

Instagram: https://www.instagram.com/theglobalhospitalitycollective/

Facebook: https://www.facebook.com/jodie.stirling.9/

Helen Lavigne 

Website: ⁠https://www.brookledgeny.com/⁠ 

Instagram: https://www.instagram.com/brookledgeny/

Facebook: https://www.facebook.com/brookledgeny

Rose Tipka 

Website: ⁠https://www.yourfamilysplace.com/⁠ 

Instagram: https://www.instagram.com/hostinginthemotherhood/

Facebook: https://www.facebook.com/rose.ginleytipka

Debbie Todd 

Website: ⁠https://thewoodlandsathockinghills.com/⁠ 

Instagram: https://www.instagram.com/thewoodlandsathockinghills

Facebook: https://www.facebook.com/profile.php?id=100072403310165

Kerri & Philippe are corporate escapees turned boutique hospitality owners in Quebec, Canada, featured in chapter eight of the Hospitable Host Couples book. Between six ski chalets and a newly acquired 18-room motel they're renovating themselves, they've built a brand rooted in the Scandinavian concept of Hygge and hit a 70% direct booking rate on their chalets.

In this episode, Kerri & Philippe cover:

• The operational differences between running short-term rental chalets and a 100% occupancy, one-night-average-stay motel
• How they built and sustained a 70% direct booking rate over five years through SEO, social, tourism board partnerships, and paid ads
• Their team culture and why staff become an extension of the family
• Why they intentionally skipped hot tubs for the sake of their neighbors, and what they offer guests instead

Resources + Links:

• Hospitable Host Couples book (chapter 8)

Connect with Kerri & Philippe:

• Website: https://bio.site/motelboutiquehygge
• Instagram: @Kerri_reinvented @pitch12345
• Facebook: Kerri Gibson & Philippe Pichette
• LinkedIn: Kerri Gibson & Philippe
• 
  

Check out their properties:

• Chalets Hygge / Motel Boutique Hygge (Quebec)

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• https://www.airbnb.com/users/profile/1465675173593782883