In this episode, we explore the GovTech super worker, unpacking how AI is transforming public sector roles. Denise Hemke, Chief Product Officer at NEOGOV, explains why government customers, unlike those in the private sector, are uniquely collaborative and eager to share data to “raise the tide for everyone.” She details AI applications like the recall product, which uses reinforcement learning to ensure public safety officers have critical policies top-of-mind for split-second decisions. The conversation also covers how AI is changing product development through rapid prototyping and the central importance of mission and wellness in serving first responders.

Join us as we discuss:

• [7:37] Creating “super workers” by driving efficiencies in policy management

• [12:16] Reinforcement training and conversational policy searches with AI

• [23:22] Using rapid prototyping to manage strategic product roadmaps

Craving more? You can find this interview and many more by subscribing to Evolving Industry on Apple Podcasts, on Spotify, or here.

Hosted on Ausha. See ausha.co/privacy-policy for more information.