From emerging technologies like the metaverse, to speech-processing and improved location-based services, organizations are trying to balance the quest for insight versus the protection of customer data. Today, our panel discuss what good customer privacy looks like, and how it is shaping customer interactions. 

Our speakers this week:

• Julio Hernandez, Global Customer and Operations Service Line Lead, KPMG International

Paul Henninger, Global Head of Lighthouse and Partner, KPMG in the United Kingdom.