The pandemic has shaken both the financial services sector and personal finances alike. What role do financial services have to play in economic recovery? And how can the financial services organisations better support their customers during such disruption? In this episode, the spotlight is on the opportunities this sector has to recover and transform. Sharing their insight are Solange Chamberlain, Chief Operating Officer, Commercial Bank at NatWest and Michelle Prance, former Consulting Head of Banking and Culture at Capita Consulting. 16 mins