The Guest Experience Show

Bryn Netz is Sales Manager for Sureshot Redemption, a firm providing prizes and merchandise to family entertainment centers. In this interview, Bryn talks about what goes into a successful redemption counter and shares several examples from his years of experience.

Will Guidara is the founder of Thank You, a hospitality company that develops world-class destinations and helps leaders across industries transform their approach to customer service. He is also the former co-owner of Eleven Madison Park, which in 2017 was ranked the #1 restaurant in the world. In this interview, Will shares insights from his new book, Unreasonable Hospitality, where he shares the importance of taking ordinary transactions and turning them into memorable experiences.

Alyse Sklover is the Senior Events Manager for ROLLER, having joined the team in early 2023. In this interview, Alyse shares lessons learned over the course of her career, as she has seen the industry from the lens of an operator, supplier, and association.

Jenna Boyo is the CEO of Planet Lazer in Kelowna, British Columbia. In this interview, Jenna shares how Planet Lazer has evolved in the nearly 20 years since she purchased the venue, and how she delivers a superior guest experience.

Bryan Sklover is the Director of Community Relations and Game Presentation for the Savannah Ghost Pirates, a professional minor league ice hockey team in the ECHL, whose inaugural season ended in April 2023. In this interview, Bryan talks about how the city of Savannah has embraced the team, despite skeptics who say that hockey isn’t popular in the southern United States.

Phil Bernardo is the CEO of Roseus Hospitality, a short-term rental management company based in Orlando, FL. In this interview, Phil talks about the challenges facing the short-term rental industry that Roseus aims to solve.

Nick DiMatteo is the Chief Games Officer for Fortyfive Games, a firm that focuses on consulting, design, and operations for family entertainment centers, and Nick has patents pending with the plan to launch one of them by the end of 2023. In this interview, Nick shares how family entertainment centers have evolved over time.

Meredith Tatum is the Director of Experience at The Ozarker Lodge, opening in July 2023 in Branson, MO. In this interview, Meredith shares the details of the hotel’s unique experience and lessons learned from previous roles throughout her career in events, weddings, and food and beverage.

Max Pfeifer is the Experience Director at Museum of Play and Art (MoPA), a group of children’s museums that focus on learning through play. In this interview, Max shares how MoPA focuses on delivering a superior experience by hiring exceptional talent and running the business with state-of-the-art technology.

James Jensen is Founder and CEO of JUMP, an immersive VR experience that puts guests into a hyper-real wingsuit simulator. In this interview, James walks us through the JUMP experience, where guests cannot tell the difference between what’s real and what’s not.