The Dental Truth Project

The Hard Truth About AI Vendors in Dentistry (E.35)

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Randa Seif, COO of CaliDental, issues a stark warning to every dental practice owner scrolling through AI vendor ads: handing over your patient data to the wrong company isn't just a bad business decision — it could be a legal and ethical catastrophe. 

After personally vetting vendors from Australia, Amsterdam, and across the U.S., she reveals why most AI companies knocking on your door have no business being inside your practice management system.


Key Revelations:

The Vendor Trust Crisis No One Wants to Say Out Loud

  • Vendors are cold-pitching practices on Facebook and Instagram with $70,000 blank-check proposals — and most have never worked a day inside a dental office
  • If an AI vendor can't prove they understand your workflow, they cannot build something that works for you — technical brilliance without dental knowledge is worthless
  • Overseas vendors create a compounding problem: HIPAA exposure, unverifiable security standards, and zero recourse if something goes wrong with your patient data
  • Giving API access to your PMS is giving a stranger the keys to your patient records — and most practices aren't asking the hard questions before they hand them over
  • The right vendor criteria: U.S.-based, willing to build custom, and able to prove they can scale with you — not just make one location look good

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    💡 The "Ask Dallin" Question:

    "If you stepped into a struggling 3-location group tomorrow, what 3 data reports would you analyze first?"

    Dallin's answer: Start with the P&L — every other report you pull should be dictated by what you find there. Revenue problem? Pull production and collections. Labor bloat? Go straight to payroll. The P&L is your compass; everything else is the map.

     

    Top 3 Episodes of The Dental Truth Project. Listen Now!

    • (E.16) Will AI allow me to fire my RCM team?: Jonas & Luis, Kaylie.ai
    • (E.23) AI Is Killing Patient Loyalty in Dentistry: JW Oliver - SupportDDS
    • (E.25) The PMS Data Gatekeeping Scandal in Dentistry: Jake Larsen & Clint Berry - Kolla

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      Got a burning question about dental finance?

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      Ask Ken Form: https://resources.accrudent.com/ask-ken-form-the-dental-truth-project 

       

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      The Dental Truth ProjectBy The Dental Truth Project