See how Microsoft Teams calling issues create hidden costs for organizations through lost productivity, unreported problems, and IT support overhead. Tim Jalland explains a three-level maturity model for Teams calling management, progressing from basic Microsoft tools to reactive monitoring to proactive monitoring with synthetic testing. The presentation introduces the Trouble Ticket Tamer model developed by Kevin Kieller from enableUC, which quantifies the true financial impact of calling issues and demonstrates the ROI of proactive monitoring. VOSS offers this as an interactive calculator to help organizations assess their potential savings and build business cases for improved monitoring solutions.