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The Hidden Cost of Old Fraud Rules: Managing Rule Decay
Fraud teams are accidentally turning into revenue killers.
In this episode of The Weekly Fraudcast, Gena, Vito and the Fraudcast community tackle one of the industry's biggest blind spots: rule decay.
Almost one in four rule declines are false positives, meaning legacy rules are actively rejecting your best customers.
Gena and Vito reveal why any rule older than 90 days is a prime candidate for retirement or major revision.
The conversation dives deep into practical solutions, from automated sunset processes to preventing manual review bias, featuring insights from practitioners like Renuka Venkatesan, Matthew Blanchard, and Jessica Flores.
👇 WHAT WE COVER:
🔹 Rule Expiration: Why every fraud rule needs a 90-day sunset clause.
🔹 False Positive Economics: How to calculate the true cost of rejecting good orders.
🔹 Daily Auditing: How Renuka Venkatesan monitors rule performance.
🔹 Cross-Team Collaboration: Why connecting your fraud and chargeback teams reveals critical blind spots.
⏳ EPISODE CHAPTERS:
00:00 - Intro
02:39 - Ben's TV debut on Yellowstone spinoff
05:40 - Signifyd Slack community highlights
07:50 - Rule decay overview and key insights
09:22 - Rules get old quick problem
10:36 - One in four rule declines are false positives
11:14 - Most teams lack sunset processes
13:07 - 90 day rule expiration recommendation
14:27 - Four considerations for rule audits
16:56 - Immediate action steps for rule management
18:39 - Jessica's rule creation challenges
22:32 - Miss Dee's financial institution tracking advice
23:14 - Matthew's rule refinement strategies
28:16 - Renuka's daily rule monitoring system
34:24 - Avoiding bias in manual review
38:57 - Knowledge preservation challenges
41:37 - Outbound verification call alternatives
47:09 - Preston's charge back team insights
49:46 - Renuka's broadcast community appreciation
52:32 - Final thoughts on rule optimization
🔗 Connect with Gena on LinkedIn:
https://www.linkedin.com/in/gena-rivera/
🔗 Connect with Vito on LinkedIn:
https://www.linkedin.com/in/vitopetruzzelli/
View all episodes
By 🤠 Vito at SignifydFraud teams are accidentally turning into revenue killers.
In this episode of The Weekly Fraudcast, Gena, Vito and the Fraudcast community tackle one of the industry's biggest blind spots: rule decay.
Almost one in four rule declines are false positives, meaning legacy rules are actively rejecting your best customers.
Gena and Vito reveal why any rule older than 90 days is a prime candidate for retirement or major revision.
The conversation dives deep into practical solutions, from automated sunset processes to preventing manual review bias, featuring insights from practitioners like Renuka Venkatesan, Matthew Blanchard, and Jessica Flores.
👇 WHAT WE COVER:
🔹 Rule Expiration: Why every fraud rule needs a 90-day sunset clause.
🔹 False Positive Economics: How to calculate the true cost of rejecting good orders.
🔹 Daily Auditing: How Renuka Venkatesan monitors rule performance.
🔹 Cross-Team Collaboration: Why connecting your fraud and chargeback teams reveals critical blind spots.
⏳ EPISODE CHAPTERS:
00:00 - Intro
02:39 - Ben's TV debut on Yellowstone spinoff
05:40 - Signifyd Slack community highlights
07:50 - Rule decay overview and key insights
09:22 - Rules get old quick problem
10:36 - One in four rule declines are false positives
11:14 - Most teams lack sunset processes
13:07 - 90 day rule expiration recommendation
14:27 - Four considerations for rule audits
16:56 - Immediate action steps for rule management
18:39 - Jessica's rule creation challenges
22:32 - Miss Dee's financial institution tracking advice
23:14 - Matthew's rule refinement strategies
28:16 - Renuka's daily rule monitoring system
34:24 - Avoiding bias in manual review
38:57 - Knowledge preservation challenges
41:37 - Outbound verification call alternatives
47:09 - Preston's charge back team insights
49:46 - Renuka's broadcast community appreciation
52:32 - Final thoughts on rule optimization
🔗 Connect with Gena on LinkedIn:
https://www.linkedin.com/in/gena-rivera/
🔗 Connect with Vito on LinkedIn:
https://www.linkedin.com/in/vitopetruzzelli/