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The hidden costs of incident management with Cowbell's MRZ
We all understand that incidents cause a loss in revenue, but the camouflaged costs of incidents can cause more damage than the immediate impact to revenue. What does the itemized receipt of an incident really look like?
In this episode of the Better Incidents podcast, we talk with MRZ, Sr. Director of Production Engineering at Cowbell, about the hidden costs of incidents and a concept he uses called Mean Time to Clue, or my preferred version, Mean Time to WTF?
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By Better Incidents by FireHydrantWe all understand that incidents cause a loss in revenue, but the camouflaged costs of incidents can cause more damage than the immediate impact to revenue. What does the itemized receipt of an incident really look like?
In this episode of the Better Incidents podcast, we talk with MRZ, Sr. Director of Production Engineering at Cowbell, about the hidden costs of incidents and a concept he uses called Mean Time to Clue, or my preferred version, Mean Time to WTF?