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The Hidden Dangers of Focusing Excessively on Operational Efficiency


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Tony Saldanha the CEO/Co-Founder of Inixia, the global standards and certification body for the Shared Services industry joins Enterprise Radio. Saldanha is the co-author of: Revolutionizing Business Operations: How to Build Dynamic Processes for Enduring Competitive Advantage.
This episode of Enterprise Radio is on association with the Author Channel.
Listen to host Eric Dye & guest Tony Saldanha discuss the following:

* Why are business processes (like Finance or HR) important to win in the marketplace? Isn’t it more important for companies to have superior products?
* How are technologies like Artificial Intelligence (AI) used for business operations today and how can they be better utilized?
* Why do most business transformation (or digital transformation) programs fail? And what can be done to avoid it?
* Why should Business Operations be “Revolutionized”? The book suggests that we need to revolutionize them as opposed to continually improve them.
* How is this book relevant to organizations beyond big companies like P&G (where the authors worked). How about small companies? Or nonprofits? Or public sector enterprises?
* What new skills do we need to acquire to be good at “Revolutionizing Business Operations”?
* How should leaders go about creating a culture of change-acceptance when it comes to revolutionizing business processes?


Tony Saldanha is CEO/Co-Founder of Inixia, the global standards and certification body for the Shared Services industry. He formerly ran Procter & Gamble’s famed multi-billion-dollar Global Business Services (GBS) and IT operations in every region across the world. Filippo Passerini’s leadership as President of P&G’s Global Business Services and CIO has been recognized as best-in-class in the industry. His strategies appear in numerous books, articles, and business reviews. He currently is a consultant to several companies and C-suite executives. Their new book is: Revolutionizing Business Operations: How to Build Dynamic Processes for Enduring Competitive Advantage.

Website: https://www.rbo-book.com

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