Running a SIL service and feel like you’re constantly juggling rosters, funding, staff needs, and compliance… and still wondering if you’re getting it right?

You’re not alone — and you’re not failing.

In this episode, Sarah chats with Josh Pix from Resolv, a team that works alongside SIL providers across Australia to fix one of the biggest hidden problems in the sector: rostering and claiming that doesn’t actually match participant funding.

We talk about:
• Why SIL rostering is one of the hardest jobs in the NDIS
• How “being nice” and adding extra hours can quietly cost providers thousands
• The real impact of incorrect rostering on participants and staff
• Why leadership in disability looks different (and starts with kindness)
• What a SIL “health check” actually looks at
• Why even experienced providers get this wrong — and why that’s okay

Josh shares insights from working with hundreds of providers and explains why this isn’t about working harder — it’s about having the right systems and support in place.

If you’ve ever cried over a roster, worried about funding gaps, or felt like SIL is an impossible puzzle… this episode will make you feel seen — and give you a clearer path forward.

🎧 Perfect for SIL providers, service managers, team leaders, and anyone responsible for rostering or compliance in the NDIS space.