Tom Dippold began his career in the hospitality industry before making a natural transition into community association management. Today, he leads with Action Property Management, where he credits his success to the incredible support and expertise of his regional manager team.

In this episode, Tom takes us inside the fascinating story of San Francisco’s Millennium Tower—an engineering marvel that faced global headlines for its tilting issues. We discuss how a Navy SEAL even played a role in the correction process, and how the team is not only stabilizing the structure but also working to correct the narrative surrounding one of the most talked-about buildings in the country.

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We’re celebrating a major milestone—our 200th Show—with the inspiring Ross Chun! In this special episode, Mike shares what’s on the horizon for the next year as CAI-OC President and reflects on the success of CAID, while Ross talks about the power of volunteerism and his exciting new adventure: The Ohana Chef. We wrap up with Ross sharing his heartfelt gratitude for Rick Zarski—a perfect ending to a milestone celebration.

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Join us as we sit down with Krystyn Roman and Lisa Sussman from ServPro San Diego & Newport Beach for an inside look at what it takes to tackle some of the toughest challenges in property restoration.

Lisa shares her gratitude for industry leader Cindy Collins, while Krystyn gives a heartfelt shout-out to her friend and mentor, Lisa Sussman.

From navigating the complexities of high-rise losses vs. condo claims to leading a wildfire response team stationed in LA for six months, their stories offer both valuable insights and a deep appreciation for the people who make this work possible.

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ACCREDITED Fire & Smoke Claims For Pros

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In this episode, we’re joined by Heather Miller and Alyson Millon of Rubin Properties, a dynamic duo leading with heart, hustle, and a whole lot of professionalism. Heather shares her heartfelt gratitude for Kevin Carter, a key influence in her journey, and dives into how Rubin Properties is embracing growth while staying grounded in elevated customer service—yes, that means actually picking up the phone!

We talk about Heather’s passion for Emergency Preparedness, her experience speaking at the GLAC Expo, and how a proactive approach to community management is redefining what it means to serve with intention.

You don’t want to miss this one—packed with insights and leadership gems. 💥

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ACCREDITED Water Damage and Predictive Maintenance for Pros: The Cost of Waiting

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Special thanks to: Felicia Baker, AD Magellan, Cory Neubauer, NEXTIER Insurance Services, Inc, and Liron Shalom-Hickey, SERVPRO Sorrento Valley

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In this heartfelt and insightful episode, we sit down with Matt Ober, partner at Richardson | Ober and president-elect of CAI National. Matt shares his deep gratitude for industry leader Katy Krupp and opens up about his personal journey, including the devastating fire that claimed his home earlier this year—and how he and his family continue to find joy in the midst of hardship.

We also dive into the newly passed AB103, what it means for HOAs across California, and why Matt remains passionately committed to leadership in the HOA industry. From legislative impact to personal resilience, this conversation is one you won’t want to miss.

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This week, we sit down with Noah Jackson, MS – Founder & CEO of Third Party Voting, one of California’s leading HOA election service providers. From his roots in nonprofit event planning to building a tech-forward solution for stress-free HOA elections, Noah shares how the industry has evolved over the last six years and why he created his own software to make electronic voting more accessible and affordable.

We dive into:

Catch Noah fresh off his appearance at the Inland Empire Spring Forum in Corona, CA!

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In this episode, we catch up with Donny Disbro, Senior Vice President of Sales at Communitas, who’s helping lead the company’s rapid growth and he is on the move to their headquarters in Dallas, Texas. True to form, Donny’s making the move in Rainbow Sandals—not cowboy boots.

Donny talks about his passion for reshaping the HOA industry with a focus on people over profit, advocating for a culture that values and uplifts community managers. His message is clear: no more cost-cutting that undercuts the professionals who keep communities thriving.

We closed the show with a shoutout of Gratitude for Kelly Zibell, a powerhouse leader who’s walking the walk when it comes to culture, leadership, and industry change.

This episode is all about real leadership, bold moves, and doing things differently. Tune in now! 🎧

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ACCREDITED Assessment Collection Recovery for Pros

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit:

Special thanks to: James McCormick Jr., CCAL & Stephen M. Kirkland, Esq. of Delphi Law Group, LLP

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