ConnectWise - Quosal, LabTech and ConnectWise

ConnectWise - Sell, Automate and Manage

* In French Cooking it's Mirepoix

* In Italian Cooking it’s Soffreto

* In Cajun Cooking it's the Holy Trinity

* In IT Services it's ConnectWise

In this episode we are going to talk about the three tools that I use to run our managed services business.  Over the years we have standardized on tools that have been acquired by IT PSA vendor ConnectWise.

We'll talk about using a quoting tool and why you need it to be successful.  Remote Monitoring and Management and how you should be using it to save time on your helpdesk and why having a PSA or CRM tool like ConnectWise Manage is absolutely essential for a managed services business.

Why you might need ConnectWise

You might need ConnectWise Sell if you are:

* Creating quotes for hardware, software, services and recurring services

* Managing your sales processes like a real business -  tracking profit, sales activities, and oppurtunities.

* Constantly looking for the latest products and SKU's to sell to your customers.

You might need ConnectWise Automate if you:

* Monitor and Manage your customer computer

* Profit by being more efficient and doing less reactive work

* Need the ability to bill for your services based on knowing the number of machines a customer has.

any finally you might need ConnectWise Manage if you are:

* In the IT Business ...

Some other tools we talked about in this episode

Quotewerks by Aspire Software

We have used Quotewerks for over 10 years and really like some of the features that they bring to the table.   If you are evaluating quoting tools I strongly recommend you take a look at Quotewerks.  (side note... never name your product, something that is spelled wrong,  if your prospects can't find you they can't buy from you).

Nilear

Nilear is an awesome set of tools that integrate with your ConnectWise Manage and Automate systems to give you a wealth of features that are not available in the software.  In this episode we talk about the Delta Station function of the toolset that audits and allows for rollbacks in the ConnectWise Automate system,. but we use much more of this system to manage our service team.    Check out Nilear, I highly recommend it.

Ninite One

Ninite Pro or Ninite One  is the command line tool version of Ninite.   Ninite allows for installation and upgrades of many common desktop applications.

Ninite tries to behave exactly a seasoned tech that is installing applications on a users' desktop.   It does it so it...

* Say "No" to toolbars or other junk

* Always install the latest version of an app

* Install the right 32-bit or 64-bit version for a PC

Install apps in the PC's language

* Skip apps that are already up-to-date

* Upgrade an app if it's out of date

Here is a list of the applications supported by Ninite

Some other PSA and RMM tools to check out

Kaseya VSA - RMM Toolset

Kaseys BMS - PSA and Business Management

Ninja RMM -Ninja MSP