Struggling to scale your MSP with the right people? You're not alone. In this powerful episode, IT By Design CEO Sunny Kaila talks with Ainsley Lump of Entech about the real HR strategies that drive growth, loyalty, and culture in today's MSP landscape. From recruiting smarter to building magnetic culture and performance systems your team actually wants—this is the leadership masterclass you didn't know you needed. Here's a synopsis of what Ainsley shares: Why scalable processes are the #1 thing MSPs overlook What top talent looks for before they even apply How to create a culture that retains, inspires, and grows people The truth about performance reviews (hint: your team wants them!) And much more! If you want to lead with heart and strategy, hit play now! #MSPLeadership #PeopleStrategy #CultureDrivesGrowth #HRForMSPs #ScalableGrowth #Entech #ITByDesign