Leaders (and future leaders), take note: Michele Kajiwara is not out to change how you lead. She just has a model that flat-out works, especially in a post-COVID era. Listen in as Michele dishes on her 17 years with STAPLES Center in Los Angeles, one of the busiest event facilities in the world with over 250 individual events each year, how different it has been since the pandemic, how premium seating will come back (and how different it may be!), and the philosophy she has used to lead her premium sales and service staff to stellar success in the City of the Angels.

Learn more about your ad choices. Visit megaphone.fm/adchoices