04: Sykes’ Jen Bartels (JB), Director of Talent Acquisition Shared Services, sits down with Zach and Andrea to dissect authenticating employer brand during the hiring process, how to successfully approach high-volume hiring to increase the quality of hires, and the power of empathy and human touch in talent acquisition. JB also shares the moment she knew her future was in talent acquisition, how she maintains a work-life balance, and the silver lining to working from home.