Phil Gaines returns to discuss what it means to be "ranger first".

During the past 25 years, the role of a park ranger has changed dramatically. While much of this has centered on energy conservation and public education, one of the most significant swings in function has involved law enforcement. According to Gaines, the expectations of park rangers have evolved in part by increased connection to enforcement officials. Unfortunately, this has resulted in overstepped boundaries in certain situations.

As Gaines goes on to explain, whether partnering with law enforcement or cleaning a bathroom, thinking 'ranger first' can simplify tough situations by keeping public service at the core of the action.