Impact assessment is, in our view, one of the most critical disciplines in effective change management. It is the point where strategy meets operational reality. Before any rollout, we must clearly understand how a new system or process will affect specific users and business units.

We evaluate impact across three dimensions: the type of change, the training required, and the level of impact — high, medium or low. High-impact areas require structured training and frequent communication, while lower-impact areas demand lighter, more targeted interventions.

This discipline ensures that the right people receive the right preparation at the right time. Without impact assessment, change becomes disruptive and reactive. With it, change becomes structured, focused and measurable — significantly increasing the probability of success.