In this episode of ILHA Suite Talk, Sharon Hirschowitz, Head of Communications at the International Luxury Hotel Association, speaks with Donte Johnson and Jason Bass, co-authors of The Impact Hospitality Handbook.

They share how a hotel in Baltimore became a space for social impact during a two-year period of crisis. From offering hotel space to independent restaurateurs to redirecting housekeeping savings to local nonprofits, they walk through the steps that turned isolated actions into a sustainable framework.

In this episode

• How they connected daily operations with community outcomes

• What worked and what didn’t when budgets were tight

• How to engage teams around a shared purpose

• What future guests and hotel staff are beginning to expect

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