Barbra Bukovac, vice chair of consumer markets at PwC, discusses insights from PwC’s recent survey that show the impact of the pandemic on consumers’ trust and their relationships with businesses, including what helps businesses build trust and why engaging with customers regularly is so meaningful.   Learn more at retailgetsreal.com.

250. The impact of consumer trust and how to build it

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Ikea is on track to cut its pollution by half by 2030, and thanks to responsible sourcing and energy efficiency improvements, it has already reduced its climate footprint by 22% since 2016. On today’s show, Mardi Ditze, country sustainability manager for Ikea U.S., talks about her passion for environmental stewardship, Ikea’s impressive sustainability efforts and goals, and the role of retail in the circular economy. Learn more at retailgetsreal.com.

348. How Ikea is leading the way on sustainability

It’s graduation season and all across the country, students are transitioning from college students to young professionals. We’re talking to two young retail leaders — Courtney Nash, manager of footwear planning at Allbirds, and Eugene Choi, ecommerce merchandising manager at Munchkin — about what it’s like to start their first jobs in retail, the early lessons they’ve learned along the way, and their best advice for graduating seniors navigating their next steps. Learn more at retailgetsreal.com.

347. From student to mentor: How retail got real for two young professionals

Kendra Scott started her eponymous jewelry company in Austin, Texas, 22 years ago with a clear vision in place: to create a fashion-for-philanthropy business. Today, CEO Tom Nolan continues to honor that vision while leading the company to even greater growth and revenues. On today’s show, Nolan talks about how he started his career in classified ad sales, the future of Kendra Scott and how philanthropy is at the heart of everything the brand does. Learn more at retailgetsreal.com.

346. How Kendra Scott delivers on a ‘fashion-for-philanthropy’ vision

NRF’s America’s Retail Champions program celebrates small retailers who are exceptional champions for retail and the communities they serve. On today’s show, we’re celebrating NRF’s 2022 Retail Champion Margaret Barrow, founder and CEO of It’s NOLA. Barrow talks about starting her plant-based snack company, the impact of mentoring and why she thinks it’s important to advocate for small businesses. Learn more at retailgetsreal.com.

345. Gourmet granola and advocacy: A conversation with 2022 America’s Retail Champion Margaret Barrow

Artificial intelligence is everywhere, and as consumers become more and more comfortable with generative AI, retailers will have to find new and innovative ways to reach shoppers. Jane Cheung, global research leader, consumer industry, IBM Institute for Business Value, joins the show to talk about IBM’s 2024 consumer study, how she got into consumer research and how AI can help improve the experience for both customers and retailers.  Learn more at retailgetsreal.com.

250. The impact of consumer trust and how to build it

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