In this episode of AI to Impact Podcast, Ashwini Agrawal delves into the implications of COVID-19 on financial services industry. With reduced disposable incomes, customer defaults are at an all-time high, and several banks are reeling under productivity and efficiency challenges. Additionally, institutions are finding it difficult to forecast trends as past data isn't relevant anymore. Despite these pressing concerns, COVID-19 has accelerated digital transformation and services need to be fluent in omnichannel cross integration to provide consumers with a seamless digital experience while maintaining a competitive advantage. Tune in to know how AI can help financial services adapt to the post COVID-19 world. Don’t forget to subscribe!