On this episode of the MarketScale Hospitality podcast, Voice of B2B Daniel Litwin was joined by Dmitry Koltunov, Co-Founder and CTO of ALICE, to highlight the impact of the COVID-19 pandemic on hoteliers and the hospitality industry as a whole.

ALICE is a platform designed to help hoteliers manage staff work and guest communication across every area of their operations.

Because of the platform’s wide-ranging and global customer base, Koltunov said he’s gotten a good look at exactly how the spread of the novel coronavirus has sent shockwaves through the hospitality and service industries.

“We’ve been fortunate enough to have a lot of conversations with properties about what’s going on, and the thing that sticks out the most to me is that everyone says, in one way or another, ‘We are in uncharted waters,’” he said. “’We’ve never seen something like this before.’”