This episode is a rebroadcast of an interview that originally aired on CBT Automotive Network with Jim Fitzpatrick.

In this segment Jim and David discuss how the habits of the modern-day car shopper has changed and the importance of training for your employees.

Jim leads off the conversation by asking David his thoughts on the lack of efforts when it comes to sales training, and brings attention to how dealers are not spending as much time, money or resources to ensure their sales associates are being provided proper training.