B2B EQ

The Importance Of Listening - Christopher Varites - B2B EQ - Episode #1


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Welcome to the first episode of B2B EQ! We're launching with an accomplished and dynamic professional who exemplifies the ideals of teamwork and collaboration. He’s seen the ins and outs of what it takes to make a successful team at the highest levels. Joining the show this week is Director of Revenue Operations Technology at Paycor, Chris Varites. Chris discusses the importance of listening as a RevOps lead, why you should lead how you want to be lead, and his typical Costco snack buys.

Takeaways:

  • The most important soft skill your RevOps team can have is empathy. To drive successful relationships, you need to be able to understand the problem your customer is having.
  • The three pillars of team well being are health, home and welfare. It is crucial to take care of physical and mental health, to create a supportive home environment, and ensure that you feel you are being adequately compensated for the work you are doing.
  • RevOps can often feel like a thankless job. As a team leader, part of your role is to truly care and share concern for the wellbeing of your team members.
  • When taking over a new leadership role, you often feel the pressure to start crushing KPI’s and exceeding your numbers. Take the first 30 days as a listening tour. Sit down with employees, identify challenges, and figure out their strengths and weaknesses.
  • When taking on new projects, lead beyond the OKRs. While you are required to hit your objectives, understanding how your work will help the respective teams can make the work more meaningful.
  • Building a cohesive team culture can be tough, building that culture remotely is even more challenging. In a remote work environment it is important to have in person events, both work and non work related.
  • When your company has large victories that may seem separated from your team’s work, take a pause to highlight and shout out the work your team has done to help achieve that win.

Quote of the Show:

  • “I lead how I would wanna be led.” - Chris Varites

Links:

  • Twitter: https://twitter.com/varites
  • LinkedIn: https://www.linkedin.com/in/varites/
  • Website: https://www.paycor.com/
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B2B EQBy Uniphore