As Bananarama (and those lovely chaps from the Fun Boy Three) once told us, it's not what you do it's the way that you do it.  Do you seek out the issues in your business? 

The reality is, it's your processes that make - or lose you money.  And because there are so many good retail processes out there if people can buy what you sell from someone in a way that is easier, less frustrating, quicker (and a load of other adjectives) they just will.