Today it’s essential we rethink the importance of Facilities Management Technology. In this new-age service delivery, the focus is shifting towards innovation that keeps customers at the centre and empowers Facilities Managers with the free reign to create an elevated, always-on experience.

However, despite the investments in multiple software, FMs continue to operate at sub-optimal levels. Making it essential for one to truly rethink how to maximise one’s performance. Senior Editor Megha S Anthony spoke to Mr Arshad Ahmed, the Head of Building and Facilities Consultancy of the Land Sterling Group, to get more insight into this.