ROI Institute Chairman Jack Phillips and CEO Patti Phillips join us for a discussion on measuring training programs' return on investment (ROI). We talk about how they entered the field, the importance of the bottom line in ROI, and how to select which programs need an in-depth ROI analysis.

 

Resources

ROI Institute

Proving the Value of Soft Skills (ATD Press; 2020) by Jack and Patti Phillips

Jack Phillips' ATD Author page

Patti Phillips' ATD Author page

Phillips' Amazon author results