What impact can equality, diversity and inclusion strategies and processes have on the lived experiences of staff and students in higher education. In this episode De Montfort University’s Vice Chancellor, Professor Katie Normington and Head of Equality, Diversity and Inclusion, Chris Hall share their thoughts on how to create a fair and inclusive institution and culture. Spoiler alert there is no quick fix, this type of work requires continuous time, effort and consideration because staff and students need to be equipped and confident in the knowledge they can be supported if they report something, progress in careers or as students be aware their institution is tackling the awarding gap.