In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks discusses the importance of community engagement and volunteering with Dawn Bijou Janes-Bartley and Mark Sacay from Maverick Risk Partners. They share their experiences and insights on how their agency supports local communities, the challenges and joys of volunteering, and the significance of giving back as independent agents. They emphasize the need for agencies to be involved in their communities and the impact of volunteer work on agency culture.

Takeaways

• Community engagement is essential for independent insurance agencies.
• Volunteering can be tailored to individual passions and skills.
• Choosing which volunteer opportunities to pursue can be challenging.
• Both guests agree on the importance of giving back to the community.
• Community involvement enhances agency culture and relationships. 

Learn more about Maverick Risk Partners:
https://maverickriskpartners.com/
https://www.facebook.com/maverickriskpartners
https://www.linkedin.com/company/maverick-risk-partners/

To get in touch with Dawn, reach out by clicking this link. To get in touch with Mark, reach out by clicking this link. 

Organizations mentioned in the episode:

• The Link – supports youth and families experiencing homelessness, young people who are survivors of sex trafficking, and youth who are involved in the juvenile justice system.
• TreeHouse Hope – focuses on serving teens in communities in Minnesota and across the USA through support groups, opportunities for belonging, faith-based connections, mentorship and educational or vocational coaching.
• Foster Adopt Minnesota – supports Minnesota’s adoptive, foster, and kinship families and the professionals who work in these communities.
• The Mission Continues – a national nonprofit organization that connects military veterans with new missions in under-resourced communities.
• Big Brothers Big Sisters of America – helps children realize their potential and build their futures. They nurture children and strengthen communities.
• Ampersand Families – help older youth and teens in foster care join safe, loving, permanent families through adoption.

Book mentioned in the episode: The Second Mountain: The Quest for a Moral Life by David Brooks.

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If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks speaks with Stephen Turnbull of T5 Insurance Services to discuss the importance of community engagement and volunteering. Stephen shares his journey in the insurance industry and how he actively participates in community service through various organizations like Rotary and the local chamber of commerce. The conversation highlights the balance between business and volunteering, the impact of community involvement on agency culture, and the long-term benefits of building relationships through service.

Takeaways

• Community engagement builds trust and accountability with clients.
• Creating impactful events can significantly benefit local causes.
• Volunteering is a long-term investment in community relationships.
• Building a culture of volunteering enhances agency morale.
• Relationships formed through volunteering can lead to business opportunities.
• Acting like a big agency from day one sets a strong foundation.

Learn more about T5 Insurance Services:
https://www.t5insurance.com/
https://www.facebook.com/t5insurance
https://www.instagram.com/t5insurance/
https://www.youtube.com/@t5insuranceservices796

To get in touch with Stephen, reach out by clicking here.

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If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

Disclaimer: This is an April Fool's joke podcast. We will return to insurance-related content next week. Thank you!

In this episode of the Pizza Perspectives presented by Wild Mike’s Ultimate Pizza, hosts Kenny Hendricks and Jeff White discuss their love for pizza, share stories about local pizzerias, the history of frozen pizza, and draft their perfect frozen pizza pie. They explore the significance of pizza in their lives, highlight unique pizza places, and engage in a lively debate about controversial pizza topics. The conversation highlights the nostalgia and convenience of frozen pizza, while also emphasizing the importance of supporting local pizzerias. The conversation is filled with humor, nostalgia, and a shared love for pizza, making it a delightful listen for pizza enthusiasts.

Takeaways

• Pizza is not just food; it's a cultural experience.
• Local pizzerias often have unique stories and flavors.
• Flatbreads do not qualify as pizza in their opinion.
• Cold pizza can be just as enjoyable as hot pizza.
• The quality of sauce is crucial for pizza integrity.
• Frozen pizza has a rich history dating back to the 1950s.
• The frozen pizza market is worth nearly $20 billion.
• Pizza can be a healthy meal option when made with the right ingredients.
• Frozen pizza is convenient for families and late-night snacks.

To get in touch with today's guests, reach out below:

• Kenny Hendricks (click here)
• Jeff White (click here)

Music by Anastasia Chubarova from Pixabay

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks sits down with Torry Wilcox to discuss the role of ClaimSetter in his agency. The conversation explores the challenges faced by agencies in the claims process, the importance of customer experience, and how ClaimSetter serves as a valuable partner in improving client satisfaction and retention.

Takeaways

• Customer experience is crucial in retaining clients.
• ClaimSetter helps improve the claims experience significantly.
• Speed and efficiency in claims handling leads to happier clients.
• Communication with clients during the claims process is vital.

Learn more about Insure Pro:
https://www.insurepro.biz/
https://www.facebook.com/insureproins/
https://www.instagram.com/insureprollc/

To get in touch with today's guests, reach out below:

• Torry Wilcox (click here)
• Elnor Rozenrot (click here)

More information about ClaimSetter:
https://www.claimsetter.com/
https://www.linkedin.com/company/claimsetter/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks sits down with Elnor Rozenrot of ClaimSetter and Torry Wilcox from Insure Pro. They discuss the challenges of the insurance claims process, the importance of trust between parties, and how ClaimSetter aims to streamline claims for a better customer experience. The conversation also touches on data ownership, the inertia within the insurance industry, and the opportunities for agencies to enhance their service offerings.

Takeaways

• ClaimSetter simplifies the claims process into three stages.
• A good claims experience can enhance customer retention.
• Inertia in the insurance industry presents challenges.
• Every agency has unique needs and challenges.
• There is significant potential for innovation in insurance.

Learn more about ClaimSetter:
https://www.claimsetter.com/
https://www.linkedin.com/company/claimsetter/

To get in touch with today's guests, reach out below:

• Elnor Rozenrot (click here)
• Torry Wilcox (click here)

More information about Insure Pro:
https://www.insurepro.biz/
https://www.facebook.com/insureproins/
https://www.instagram.com/insureprollc/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks sits down with members of the HawkSoft sales team, Paul Moyes and Linda Anderson, to explore the unique sales approach of HawkSoft. The conversation delves into the consultative sales philosophy that prioritizes building relationships over meeting quotas, the characteristics of HawkSoft customers, and the motivations that drive them. The discussion also highlights the importance of understanding the insurance industry and the value of long-term connections with clients.

Takeaways

• Understanding the customer's needs is paramount.
• The sales process should be tailored to the customer's timeline and needs, not the salesperson's agenda.
• A consultative approach fosters trust and leads to better customer relationships.
• Clear communication about goals and expectations is essential in the sales process.
• Slow down and take your time in the sales process.
• Do not talk down about competitors; focus on your strengths.
• Building relationships with clients is key to success.

Learn more about HawkSoft and their dedication to delivering a "purple cow" experience by visiting this link.

To get in touch with today's guests, email [email protected] or reach out below:

• Paul Moyes (click here)
• Linda Anderson (click here)

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks speaks with Gail Crozier, Chief Operations Officer of Woodland Park Insurance Services, and Dominic Piccirillo from Elevate Teams. They discuss the transition of Woodland Park to a fully remote agency, the integration of virtual assistants, and the significant impact Elevate Teams has had on their operations. Gail shares her journey in the insurance industry and how Elevate Teams has helped streamline processes and improve customer service. The conversation highlights the importance of treating team members well and the value of building a supportive work environment.

Takeaways

• Elevate Teams provides high-quality virtual assistants for agencies.
• The agency has grown significantly despite challenges in California.
• Gail emphasizes the importance of a supportive team environment.
• Virtual assistants handle non-licensed tasks, allowing agents to focus on sales.
• Elevate Teams offers continuous learning opportunities for their VAs.
• Gail values the integration of VAs into her agency's culture.

Learn more about Woodland Park Insurance Services:
https://www.wpins.com/
https://www.facebook.com/WoodlandParkInsurance
https://www.linkedin.com/company/woodland-park-insurance-services/

To get in touch with today's guests, reach out below:

• Gail Crozier (click here)
• Dominic Piccirillo (click here)

More information about Elevate Teams:
https://elevateteams.io/
https://www.linkedin.com/company/elevate-teams/
https://www.instagram.com/elevateteams.io/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks speaks with Dominic Piccirillo, co-founder of Elevate Teams, and Gail Crozier from Woodland Park Insurance Services. They discuss the role of virtual assistants in the insurance industry, the importance of data ownership and security, and the challenges and successes of integrating virtual assistants into insurance agencies. The conversation highlights the value of building relationships and the positive impact of virtual assistants on agency efficiency and employee satisfaction.

Takeaways

• Elevate Teams provides high-quality virtual assistants for insurance agencies.
• Happy employees lead to happy customers and increased referrals.
• Training and integration of VAs require effort but yield significant long-term benefits.
• Building strong relationships with VAs can lead to meaningful connections.
• The vetting process for Elevate Teams ensures high-quality talent.
• Effective communication and training are key to successful VA integration.

Learn more about Elevate Teams:
https://elevateteams.io/
https://www.linkedin.com/company/elevate-teams/
https://www.instagram.com/elevateteams.io/

To get in touch with today's guests, reach out below:

• Dominic Piccirillo (click here)
• Gail Crozier (click here)

More information about Woodland Park Insurance Services:
https://www.wpins.com/
https://www.facebook.com/WoodlandParkInsurance
https://www.linkedin.com/company/woodland-park-insurance-services/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks interviews Jim Dahoney from Marshall+Sterling about how they use Rhodian Group in their agency. Jim discusses the importance of technology in the insurance industry, the unique employee ownership model at Marshall+Sterling, and how partnering with Rhodian Group has transformed their operations. Jim shares insights on the challenges faced by independent agencies and the value of having a reliable technology partner to streamline processes and enhance efficiency.

Takeaways

• Rhodian Group provides a comprehensive IT solution for agencies.
• The partnership with Rhodian has allowed Marshall+Sterling to focus on core business activities.
• Technology in insurance is evolving.
• Having a reliable partner can mitigate risks and enhance operational efficiency.
• Rhodian Group offers scalable solutions for agencies of all sizes.
• Investing in technology can lead to significant time and cost savings. 

Learn more about Marshall+Sterling:
https://marshallsterling.com/
https://www.facebook.com/marshallsterling
https://www.instagram.com/marshallsterlinginsurance/

To get in touch with today's guests, reach out below:

• Jim Dahoney (click here)
• Kris Bryant (click here)

More information about Rhodian Group:
https://rhodiangroup.com/
https://www.facebook.com/RhodianGroup
https://www.linkedin.com/company/therhodiangroup/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks sits down with Kris Bryant from Rhodian Group and Jim Dahoney from Marshall+Sterling. The discussion focuses on how Rhodian Group provides managed IT services, cybersecurity, and compliance solutions to enhance productivity and mitigate risks for insurance agencies. Kris share insights on the unique value proposition of Rhodian Group, the significance of data ownership, and the challenges faced in collaborating with insurance agencies.

Takeaways

• Insurance knowledge is critical for effective service delivery in the industry.
• Agents own their data and Rhodian Group acts as stewards.
• Rhodian Group's services help agencies focus on their core business.
• The relationship between Rhodian Group and insurance agencies is built on trust and collaboration.
• The importance of operational excellence in the insurance sector is highlighted.

Learn more about Rhodian Group:
https://rhodiangroup.com/
https://www.facebook.com/RhodianGroup
https://www.linkedin.com/company/therhodiangroup/

To get in touch with today's guests, reach out below:

• Kris Bryant (click here)
• Jim Dahoney (click here)

More information about Marshall+Sterling:
https://marshallsterling.com/
https://www.facebook.com/marshallsterling
https://www.instagram.com/marshallsterlinginsurance/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay