In this episode of the Insurance Perspectives Podcast, we share Elia Gourgouris's presentation on navigating conflict from the 2025 HawkSoft User Group National Conference, #HUGatSea. Elia emphasizes the importance of self-awareness, adaptability, and kindness in resolving conflicts. By identifying whether we fall into victim, critic, bystander, or navigator roles, we can better manage our responses to challenges. He encourages listeners to embrace challenges, practice gratitude, and foster a safe environment for open communication within teams.

Takeaways

• Embrace challenges and understand that we have a choice.
• Identify your default personality type when facing conflict.
• Flexibility and adaptability are crucial in navigating life's challenges.
• Gratitude can transform our perspective on difficulties.
• Navigators take action and maintain a positive outlook.
• Creating a safe environment encourages open communication.
• Curiosity helps reduce conflict and fosters understanding.
• Empathy is essential for effective conflict resolution.

To reach out to Elia, visit:
https://www.dreliagourgouris.com/
https://www.linkedin.com/in/thehappinessdoctor/
https://www.instagram.com/dr.eliag/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Elia Gourgouris to discuss the complexities of workplace conflict and resolution. He emphasizes the importance of vulnerability in leadership, the necessity of clear communication, and the role of curiosity in understanding differing perspectives. The conversation also touches on the challenges of family dynamics in business and the need for boundaries to maintain professionalism.

Takeaways

• Conflict is part of human nature and inevitable in the workplace.
• Vulnerability in leadership fosters connection and trust among team members.
• Clear communication is essential to avoid misunderstandings and future conflicts.
• Conflict can lead to great results if handled properly and collaboratively.
• Leaders should encourage open dialogue and challenge the status quo.
• Setting boundaries is important in maintaining professionalism in family businesses.

To reach out to Elia, visit:
https://www.dreliagourgouris.com/
https://www.linkedin.com/in/thehappinessdoctor/
https://www.instagram.com/dr.eliag/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks, Zac Franz, and Sandi Copson discuss the integration of ePayPolicy at O'Quinn Insurance. Sandi shares insights on the agency's history, their experience with ePay, and how the integration has streamlined workflows and improved client interactions. The conversation also touches on an agent's experience giving feedback to ePay and the overall value that ePay brings to the agency and its clients.

Takeaways

• Onboarding with ePay was straightforward.
• The integration with HawkSoft has significantly reduced manual processes.
• Client experience is a top priority for O'Quinn Insurance.
• Finance Connect is expected to enhance payment processing further.
• Feedback from the agency is crucial for improving ePay and HawkSoft services.
• Sandi appreciates the family-like culture at HawkSoft and their commitment to client success.

Learn more about about O'Quinn Insurance:
https://floridasinsuranceagency.com/
https://www.facebook.com/OQuinnInsuranceServices/ https://www.instagram.com/oquinninsuranceservices/

To get in touch with today's guests, reach out to them via LinkedIn:

• Sandi Copson (click here)
• Zac Franz (click here)

More information on ePayPolicy:
https://epaypolicy.com/
https://www.facebook.com/epaypolicy
https://www.linkedin.com/company/epaypolicy/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks sits down with Zac Franz from ePay Policy to discuss the evolution of ePay, its new features, and the impact on agency operations and client experiences. The conversation touches on the importance of data ownership in the insurance industry, emphasizing the need for agencies to maintain control over their data. They highlight ePay's innovative solutions, such as Finance Connect, and their vision for expanding the payables network to enhance service delivery and customer satisfaction.

Takeaways

• ePay helps agencies speed up receivables for faster coverage.
• The company has significantly expanded its team to enhance offerings.
• New features include a quoting and invoicing tool for better integration.
• The two-way integration with HawkSoft allows seamless payment processing.
• Client experience is a top priority for agencies using ePay.
• Data ownership is crucial for agencies in the insurance ecosystem.
• ePay's growth has been measured and focused on maintaining culture.
• The ease of use of ePay tools has improved agency operations.
• Sandy Copson highlights the positive impact on their CFO's workload.

Learn more about ePayPolicy:
https://epaypolicy.com/
https://www.facebook.com/epaypolicy
https://www.linkedin.com/company/epaypolicy/

To get in touch with today's guests, reach out to them via LinkedIn:

• Zac Franz (click here)
• Sandi Copson (click here)

More information about O'Quinn Insurance:
https://floridasinsuranceagency.com/
https://www.facebook.com/OQuinnInsuranceServices/ https://www.instagram.com/oquinninsuranceservices/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance for Insurance Perspectives podcast, host Kenny Hendricks discusses the impact of LeO in Donigan Insurance with Steve Donigan and Camille. The conversation explores the agency's niche focus on landlords and investors, the challenges they faced before adopting LeO, and how the platform has transformed their lead generation and marketing efforts. The guests share their experiences, feedback on LeO, and the overall value it brings to their agency, emphasizing the importance of quality leads and customer service.

Takeaways

• LeO has significantly streamlined their lead generation process.
• Before LeO lead generation was tedious and labor-intensive.
• LeO allows for targeted marketing to landlords and investors.
• The agency has built a substantial email list for marketing purposes.
• Feedback from users is actively sought and implemented by LeO.
• The partnership with LeO has enhanced the agency's efficiency and effectiveness.
• The agency values the responsive customer service provided by LeO. 

Learn more about Donigan Insurance:
https://www.doniganinsurance.com/
https://www.facebook.com/insuranceagentadvisorsnyinsurancebusinesspersonal/
https://www.linkedin.com/in/doniganinsurancesavesyou/
https://x.com/SteveDonigan

To get in touch with today's guests, reach out below:

• Steve Donigan (click here)
• Scott Angell (click here)

More information about LeO:
https://www.meetleo.com/
https://www.linkedin.com/company/meetleo/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks discusses the role of LeO in an independent insurance agency with Scott Angell. The conversation explores how an agency utilizes LeO as a prospecting tool, the evolution of LeO, the importance of data ownership, and the challenges and rewards of working with insurance agencies.

Takeaways

• The goal of LeO is to help agents build a book of business by pinpointing their ideal market.
• LeO provides key data points to help brokers prepare for sales calls.
• Donigan Insurance has seen significant growth in new landlord clients through LeO.
• The integration of LeO with Hawksoft enhances agency operations.
• The collaboration between technology providers and agencies is essential for growth.

Learn more about LeO:
https://www.meetleo.com/
https://www.linkedin.com/company/meetleo/

To get in touch with today's guests, reach out below:

• Scott Angell (click here)
• Steve Donigan (click here)

More information about Donigan Insurance:
https://www.doniganinsurance.com/
https://www.facebook.com/insuranceagentadvisorsnyinsurancebusinesspersonal/
https://www.linkedin.com/in/doniganinsurancesavesyou/
https://x.com/SteveDonigan

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks discusses the importance of community engagement and volunteering with Dawn Bijou Janes-Bartley and Mark Sacay from Maverick Risk Partners. They share their experiences and insights on how their agency supports local communities, the challenges and joys of volunteering, and the significance of giving back as independent agents. They emphasize the need for agencies to be involved in their communities and the impact of volunteer work on agency culture.

Takeaways

• Community engagement is essential for independent insurance agencies.
• Volunteering can be tailored to individual passions and skills.
• Choosing which volunteer opportunities to pursue can be challenging.
• Both guests agree on the importance of giving back to the community.
• Community involvement enhances agency culture and relationships. 

Learn more about Maverick Risk Partners:
https://maverickriskpartners.com/
https://www.facebook.com/maverickriskpartners
https://www.linkedin.com/company/maverick-risk-partners/

To get in touch with Dawn, reach out by clicking this link. To get in touch with Mark, reach out by clicking this link. 

Organizations mentioned in the episode:

• The Link – supports youth and families experiencing homelessness, young people who are survivors of sex trafficking, and youth who are involved in the juvenile justice system.
• TreeHouse Hope – focuses on serving teens in communities in Minnesota and across the USA through support groups, opportunities for belonging, faith-based connections, mentorship and educational or vocational coaching.
• Foster Adopt Minnesota – supports Minnesota’s adoptive, foster, and kinship families and the professionals who work in these communities.
• The Mission Continues – a national nonprofit organization that connects military veterans with new missions in under-resourced communities.
• Big Brothers Big Sisters of America – helps children realize their potential and build their futures. They nurture children and strengthen communities.
• Ampersand Families – help older youth and teens in foster care join safe, loving, permanent families through adoption.

Book mentioned in the episode: The Second Mountain: The Quest for a Moral Life by David Brooks.

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives podcast, Kenny Hendricks speaks with Stephen Turnbull of T5 Insurance Services to discuss the importance of community engagement and volunteering. Stephen shares his journey in the insurance industry and how he actively participates in community service through various organizations like Rotary and the local chamber of commerce. The conversation highlights the balance between business and volunteering, the impact of community involvement on agency culture, and the long-term benefits of building relationships through service.

Takeaways

• Community engagement builds trust and accountability with clients.
• Creating impactful events can significantly benefit local causes.
• Volunteering is a long-term investment in community relationships.
• Building a culture of volunteering enhances agency morale.
• Relationships formed through volunteering can lead to business opportunities.
• Acting like a big agency from day one sets a strong foundation.

Learn more about T5 Insurance Services:
https://www.t5insurance.com/
https://www.facebook.com/t5insurance
https://www.instagram.com/t5insurance/
https://www.youtube.com/@t5insuranceservices796

To get in touch with Stephen, reach out by clicking here.

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

Disclaimer: This is an April Fool's joke podcast. We will return to insurance-related content next week. Thank you!

In this episode of the Pizza Perspectives presented by Wild Mike’s Ultimate Pizza, hosts Kenny Hendricks and Jeff White discuss their love for pizza, share stories about local pizzerias, the history of frozen pizza, and draft their perfect frozen pizza pie. They explore the significance of pizza in their lives, highlight unique pizza places, and engage in a lively debate about controversial pizza topics. The conversation highlights the nostalgia and convenience of frozen pizza, while also emphasizing the importance of supporting local pizzerias. The conversation is filled with humor, nostalgia, and a shared love for pizza, making it a delightful listen for pizza enthusiasts.

Takeaways

• Pizza is not just food; it's a cultural experience.
• Local pizzerias often have unique stories and flavors.
• Flatbreads do not qualify as pizza in their opinion.
• Cold pizza can be just as enjoyable as hot pizza.
• The quality of sauce is crucial for pizza integrity.
• Frozen pizza has a rich history dating back to the 1950s.
• The frozen pizza market is worth nearly $20 billion.
• Pizza can be a healthy meal option when made with the right ingredients.
• Frozen pizza is convenient for families and late-night snacks.

To get in touch with today's guests, reach out below:

• Kenny Hendricks (click here)
• Jeff White (click here)

Music by Anastasia Chubarova from Pixabay

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay

In this episode of the Insurance Perspectives Podcast, host Kenny Hendricks sits down with Torry Wilcox to discuss the role of ClaimSetter in his agency. The conversation explores the challenges faced by agencies in the claims process, the importance of customer experience, and how ClaimSetter serves as a valuable partner in improving client satisfaction and retention.

Takeaways

• Customer experience is crucial in retaining clients.
• ClaimSetter helps improve the claims experience significantly.
• Speed and efficiency in claims handling leads to happier clients.
• Communication with clients during the claims process is vital.

Learn more about Insure Pro:
https://www.insurepro.biz/
https://www.facebook.com/insureproins/
https://www.instagram.com/insureprollc/

To get in touch with today's guests, reach out below:

• Torry Wilcox (click here)
• Elnor Rozenrot (click here)

More information about ClaimSetter:
https://www.claimsetter.com/
https://www.linkedin.com/company/claimsetter/

________________________________________________________________________

If you’re looking to reach out to HawkSoft, please email [email protected].

For more information on HawkSoft, visit:
https://www.hawksoft.com/
https://www.facebook.com/hawksoft
https://x.com/HawkSoft
https://instagram.com/hawkSoft

Intro/Outro music by Denys Kyshchuk from Pixabay