The Insurance Podcast

The women in insurance cancer crusade, or WICC, is more than an insurance based charity, it is a purpose to change how we address cancer and support the fight against it. We had the pleasure to sit down with the current co-chairs and past chair to talk about it's origins, the stigma of cancer, and how it grew to be the most important charitable initiative in the insurance industry.

In this episode:

• Why the importance 'women' in the history of WICC matters
• The journey of support for those with cancer in the insurance industry and beyond
• How the organization became a national brand
• What the value is for donations and how contributions are managed so effectively
• How the milestone of 30 years is just a start

Marilyn, Garth and Amanda share their beliefs, passion and vision for WICC and how it makes an impact far beyond the insurance industry.

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As the CEO of Xceedance Arun Balakrishnan has seen many tech changes through his career starting with selling online in India. He explains how AI does not have to upend your vision, team, and tech stack to find success with it.

In this episode:

• Who the companies will be who find success with AI, and sustain it.
• Why there will not be winners in the AI race but those who get left behind
• How to consider token usage, budgeting and maximizing ROI
• Where the most practical value lies for brokers, insurers, MGAs, and almost every insurance entity

Arun has lived the experience he speaks about with AI and shares his war stories, expertise and more to help drive understanding instead of fear with AI and the future it will play across the insurance industry.

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When insurance industry leaders want learn they show up at NICC. As we sit one month away from this conference in Quebec City, this episode will profile speakers, the agenda, and why NICC is an essential event year after year.

In this epiosde:

• What's in store for attendees
• How topics and themes are chosen
• The importance of government in the industry
• M&A panel preview
• How a new initiative makes charitable giving for insurance easier
• Previews of claims, AI, trade, and trucking panels.

We're excited to have Nevina Kishun, Marc Lipman, Stuart Carruthers and Koker Christensen talk about the conference, their roles and what's in store this year.

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It's not often someone who's business touches insurance in almost all global regions wants to share their view but Michal Trochimczuk sat down to share where he sees progress, successes, and challenges with P&C insurance and the lessons learned.

In this episode:

• What global trends need to be noticed
• The similar needs that insurers have no matter where they are
• How brokers integrate with insurers
• Why speed to decisions is driving experience for insurers
• Where successes are happening globally and why
• How challenges emerge and are they region specific or learning opportunities

Michal shows why Sollers is a sought after firm for advising insurers on many aspects of their business with his thoughtful and candid answers and insights. It's rare to have access to someone with such a refined global view and expertise and he provides insights few will find elsewhere.

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Shelley Billinghurst isn't trying to disrupt recruitment for the insurance industry but she might disrupt how insurance approaches finding great talent. As the President and founder of Hire Value Shelley has some insights about the insurance industry and it's talent attraction practices that are long overdue to be heard.

In this episode:

• Why insurance career ads are like bland drapes to good talent
• How hiring software stifles great talent identification
• Why saying you have a great culture really doesn't say much at all
• When allowing expression becomes the most important part of your brand
• How to promote your brand and not the bland

As a fellow podcaster Shelley is a great speaker and and provides an entertaining look at how insurance lags and why the results prove it and what can be done to change those results, if you date.

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Reinsurance seems to be spoken about but still largely misunderstood. Gavin Lillywhite, SVP with Xceedance pulls back the curtain and explains how reinsurance is evolving and the role it plays. With reinsurers being far more aggressively focused with their capacity and finding new opportunities for distribution, Gavin explores what the industry is asking for and how those requests are being answered.

In this episode:

• How the underwriting behind reinsurance is evolving and modernizing
• Why reinsurers are leveraging new data for growth
• Where new services and insights are required to sustain profitiballity
• How reinsurance shapes capacity through the distribution channel
• Why AI is also a tool at the highest levels and where it's impact is seen

Gavin has a great many years of experience but more importantly he can address new issues and problems without losing the lens of the past the lessons that sometimes seem forgotten.

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Smythe LLP has been producing a P&C brokerage report for a number of years so we had Alex Wong, Partner in Advisory Services, talk about the data and answer a few questions about the state of the brokerage industry last year.

In this episode:

• What are the fears most brokers have?
• How are the trends driving change and where?
• Will consolidation continue and how?
• Where are the growth opportunities?
• What do brokers need to do to keep having sucess?
• How will technology impact the future of the channel?

It's never easy to be honest and up front about an industry that is changing so fast, but Alex lays out the facts and backs it up with data and his own experience advising companies.

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Ty Robben is not a tech expert, nor is he an AI wizard. In fact he's an underwriter and someone who probably leans more to the 'old fashioned' way of doing things but that does not mean he's not trying make business processes better. We met via social media on X as Ty described his efforts to build practical AI solutions for his needs. He has been journalling his process and we wanted to talk to the man in person and hear how he bucked the trend of outsourcing and decided to build it himself.

In this episode:

• How AI has become a tool for Ty and the processes he wants to improve
• Where he has seen AI providers miss the mark entirely
• What problems insurance entities & people face that AI can help with
• Some of the challenges that still exist with AI that no one wants to address
• How easy and accessible solving problems with AI tools is and where you can start

Ty is a soft spoken but incredibly curious insurance professional, and shares his journey from entering the industry to now building process solutions with AI despite not being a 'techie' or part of an IT team. He simply sees a better way and has decided to pursue it!

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Reinsurance has long been looked at as the top end of the insurance capital food chain but with marketing conditions changing rapidly, understanding how reinsurance works and how it is more accessible than ever has never been more important. At ReConnect in the Cayman Islands, the industry is blowing up as companies set up in a favourable market with strong regulations.

In this episode:

• Why offshore jurisdictions thrive with reinsurance
• How regulation and compliance support access to capital around the globe
• Where the reinsurance industry sees growth and potential
• How ReConnect is bringing awareness and creating value for the insurance industry
• Why access to reinsurance has become easier for more entities and how Cayman supports the industry.

The three panelists share their perspectives on the growth of reinsurance, how it is regulated to support the industry in many jurisdications and why having an event like Reconnect can help many insurance organizations create new opportunities for growth.

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James Benham isn't trying to convince insurance entities to transform and modernize, he knows that's inevitable. His company JBK is there to help insurance organizations realize potential and minimize the pain along the way. In a rare business model, James and his team provide the services that allow for realization of solutions, not a one size fits all approach.

In this episode:

• Why so much waste happens by building the wrong product.
• How Excel as an underlying language and format needs to be replaced.
• Where insurance technology transformations stall and fail
• What pitfalls insurance entities are prone to experience, and why

James is not trying to upend the industry and reinvent it, a refreshing stance, more importantly he provides a path forward for companies that need to evolve and cannot afford more 'tech debt' or solutions that cannot fulfill needs.

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