The Insurance Podcast

Insuretech Connect is a lot of things, overwhelming being the most obvious description. However, within the vastness of the event lies some very smart people and interesting technology and strategies. We caught up with FOTP- (friend of the podcast) Nick Lamparelli on the last day and discussed what we learned, take aways and how this event has changed since we all first met there 5 years ago.

In this episode:

• The importance of knowledge management
• How partnerships within the industry are thriving
• The overhyped demise of agents and brokers 5 years ago compared to now
• The evolution of underwriting data
• A little bit on AI and new perspectives from Nick

Sit back and enjoy some on the spot thoughts and analysis of the biggest insurance conference on earth, right from inside it.

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Underwriting is the backbone of insurance and Will Harnett, Head of Business Strategy for Send Technology, drops some big thoughts on why there are still so many friction points in the ecosystem.

In this episode:

• What a digital underwriting ecosystem should look like
• Why it's important to manage the flow through of meaningful data make it useful for underwritiers
• The power of Excel and its grip on holding as a data standard
• How email reigns supreme for distribution of data from the broker/agent channel
• The way APIs can be used with current systems, their limitations, and with AI
• The importance of insurance companies developing methods to gather unstructured data efficiently for better underwriting.

Will has over 20 years of experience working in both Europe and the US insurance industries and shares his experiences and thoughts about why it's so hard to break cycles and make true progress.

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Digital distribution is on every radar across the insurance industry but how to achieve it is not always apparent. Mylo CEO and Co-founder David Embry shares his views on a digital strategy that generates over 10,000 leads per month. In this episode:

• How embedded insurance grows leads and sales
• What a digital strategy for agents and brokers looks like
• How the Mylo platform can help independents grow their business
• The importance the customer experience and journey
• Why driving internal efficiencies is the critical to change
• Podcast philosophy and lessons from skydiving

David is not just a dreamer, he's realized his dreams of change and built a company that can serve insurance distribution challenges and help others grow and prosper.

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It's never a dull moment in the insurance industry and that goes for social media too! We caught up with @insuranceagentmemes from Instagram fame to talk about how they find humor in the face of insurance adversity.

In this episode:

• How real life experience drives humour
• Thoughts on challenges within the industry
• How content is created
• What drives the humor
• A satirists view on the insurance industry and their journey in it

The identity remains a secret but the humor is real as the person who has become an insurance social media sensation shares their story and some laughs about what keeps them creating accurate and hilarious content about insurance.

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No one wants to think about the labyrinth of compliance and regulations that lie across the insurance industry but Laurie Lapalme and Marisa Coggin from Dentons do.

In this episode:

• How government regs affect the industry
• The importance and nuances of multi-jurisdictional compliance
• Regulatory concerns with the use of innovative technology
• How to manage regulatory investigations
• Thoughts on MGA governance
• Podcast Philosophy
• Issues to be aware of with M&A activity

Laurie and Marisa share insight into the legal world that helps manage and regulate insurance companies, agent/broker compliance, and so much more within the legal world that affects insurance.

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Trufla's Amplify is an event that keeps getting bigger and while staying focussed it it's core purpose, empowering insurance agents and brokers with meaningful tech that compliments and extends the value of core systems. We caught up with Trufla founder, Sherif Gemayel during the IBABC trade show to discuss this year's event.

In this episode:

• Here about the brokertech stackathon
• Speakers at the event
• The importance of CSIO/ACORD standards
• Why some agents and brokers are moving away from core systems into new options
• How sharing is caring with technology

Sherif and Trufla have been pushing boundaries for years and now with increased momentum, Amplify has cemented itself as a must attend event for broker and agents across North America.

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There are many conferences for insurance but few attract the diversity of insurance professionals like Insuretech Connect Las Vegas. We spoke with Drake Slaikeu-Lawhead, Head of Growth for ITC, about the event this year and how they are also innovating to address the needs of industry.

In the epsiode:

• The importance of developing specific content for Agents and Brokers
• How ITC brings the conference together
• The cost benefit analysis on why you should attend ITC Vegas
• Trends the insurance industry wants to see presented
• How to find balance and accessibility with so many topics, sessions, and information
• A special deal for agents and brokers who want to attend

Go behind the scenes with ITC and learn about how they build this event, integrate with industry and get a preview of what's coming in Vegas on Oct 15th-18th and why agents and brokers are getting so much attention.

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As the commercial market cycle changes between hard and soft so does the underlying process of underwriting risk. Nicole Farely, VP Carrier Relations at Bold Penguin, brings her expertise and perspective on how agents, brokers and carriers will have to change to meet underwriting needs.

In this episode:

• What is driving change in underwriting of commercial risks
• How agents and brokers can adapt and succeed in a new process
• Podcast Philosophy
• Perspectives on evolving use of AI, RPA, and data technology
• Skills agents and brokers will need to have in the future
• Unfeathered use of penguin terminology

Nicole has a great history in her career thus far and is a fantastic advocate for change within the insurance industry.

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Kelly Melchor found her way into insurance like so many executives, but she also found a passion for leadership and empowering people. In a time of industry transformation, Kelly talks about her journey and the concerns she has for customer expectations amidst constant change.

In this episode:

• The importance of leadership coaching
• Balancing technology needs with customer expectations
• How independence is being redefined
• Why organizational support is important to growth
• Podcast Philosophy

Hear from someone who is not afraid to learn and how she builds consensus to manage change.

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If you aren't following Pat West, @Hedgequote on X you're missing out, but now you can get a big sample of his insights and extensive knowledge.

In this episode

• Why APIs are still important in the connectivity experience for agents and brokers
• Understanding the nuances of embedded insurance
• How to look at AI as a tool for the future and not a threat
• The data 'gatekeeping issue' within insurance
• Challenges with embedded insurance
• How brokers and agents may have won the branding war and not realize it

Pat is a sincere guy with a ton of knowledge and insight about the future of insurance sales and technology and he graciously shares perspectives on many hot issues.

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