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CX Today's Charlie Mitchell hosts Corey Savory, Vice President of Customer Experience & Service at Traeger Grills.

We walk through Traeger Grills' CCaaS migration and Internet of Things (IoT) implementations, and discuss:

• Traeger Grills' contact center transformation story 
• How it implemented IoT in the contact center 
• How does IoT fit into Traeger Grills' data strategy 
• The results of its transformation 
• Advice for contact centers embarking on their transformation journeys

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