In this podcast, Jon Arnold of https://www.jarnoldassociates.com/ (J Arnold and Associates) speaks with https://parlamind.com/en/ (parlamind's) Co-Founder and CTO, https://www.linkedin.com/in/tobias-lehmann-23995bb4/ (Tobias Lehmann) and https://www.linkedin.com/in/olavvstrawe/ (Olav Vier Strawe), Founder of https://www.4com.de/ (4Com).

Tobias and Olav start by exploring the definitions of both AI and CX and how the two can complement each other. They then look at how AI can benefit the contact centre, and also it's role from an automation and assistance standpoint. Finally, Tobias and Olav relate this to how it will benefit the CX and striking the important balance between the two.