It’s hard to believe it’s been 15 years since we embarked on this podcasting journey together. From the very first episode, in 2009 (with Keith Burtis from Best Buy!), we’ve strived to bring you engaging conversation with innovative community professionals.The podcast has gone through some changes in the past 15 years (who hasn’t?) changing name from TheCR Quick Chat to Conversations with Community Managers to the current title, Community Conversations.

Looking back, we’re filled with gratitude for all the amazing guests that we’ve learned from along the way. We’ve had the privilege of interviewing industry experts like Marjorie Anderson, Chris Catania, Helen Chen, Jillian Bejtlich, Brian Oblinger, Christopher Detzel, Monique Van Den Berg, and so many more.

We’re thrilled to share episode 100 with you today – featuring Allison Brotman, Vice President of Learning and Community at UKG. Allison shares her unique perspective on merging online communities and using learning and community methods to drive product adoption in SAAS organizations.

Allison Brotman is an award-winning community executive with over 15 years of experience advancing strategic initiatives and business transformation across the training, learning, and development spheres. She leads with innovation, expertise, and care. Her depth of expertise in instructional design, content development, and translation tools create engaging learning opportunities that are accessible to broad audiences. From a technical perspective, she brings a solid understanding of LMS, CMS, and community platforms to create an integrated ecosystem for seamless user experiences. Overall, she pioneers innovative training designs and customer communities that drive revenue and align with key business objectives.

As a leader, she spearheads a learning-centered culture that supports individual growth and development. She’s known for inspiring an exceptional level of engagement among her team, and her direct reports know that she is a reliable advocate for their needs. She takes pride in directing cutting-edge programs, such as attaining program accreditation through IACET to award CEUs to learners. Additionally, she and her team have begun using generative artificial intelligence (AI) in a variety of ways, particularly to localize learning videos in English to global audiences.

UKG is a leading provider of HR, payroll, and workforce management solutions for all people. But don’t take our word for it: We are the only enterprise vendor ranked as a leader by all major analysts and peer review sites and have been recognized around the world for our workplace culture, innovative practices, and commitment to customer success.

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