This panel discussion features Estaban Kolsky and Brent Leary, two social media thought leaders discussing the impact that social media is having on customer experience.

The Intersection of Social Media and Customer Experience - Esteban Kolsky and Brent Leary Share Their Insights

Customer Interactions with Jacada is a podcast series that focuses on solutions to improve the customer experience. View these podcasts to get an insider's view of best practices in the call center, customer service metrics and current agent and customer satisfaction statistics. In addition, there are other hot topics to learn about, such as the latest in social media advancements and the evolution in cloud computing.

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The Intersection of Social Media and Customer Experience - Esteban Kolsky and Brent Leary Share Their Insights

The Intersection of Social Media and Customer Experience - Esteban Kolsky and Brent Leary Share Their Insights