Chris Daffy has earned a tremendous reputation in the world of customer service, so it was a privilege to have the chance to pick his brains. There was too much good stuff to squeeze into one episode, so we’ve made this one a two-parter.

We’re also really happy that Chris has agreed to headline our Customer Insight Conference on November 6th in London, so do come and hear from him in person if you can!

https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep23+ChrisDaffy1.mp3