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This is the second part of our interview with customer service expert Chris Daffy, this time focusing on his top tips for organisations that want to excel in terms of the customer experience.
We talked about the emotional basis of loyalty, the importance of conviction leaders, and how to go about making sure you have the right staff and customers.
We’re also really happy that Chris has agreed to headline our Customer Insight Conference on November 6th in London, so do come and hear from him in person if you can!
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep24+-+ChrisDaffy2.mp3
This is the second part of our interview with customer service expert Chris Daffy, this time focusing on his top tips for organisations that want to excel in terms of the customer experience.
We talked about the emotional basis of loyalty, the importance of conviction leaders, and how to go about making sure you have the right staff and customers.
We’re also really happy that Chris has agreed to headline our Customer Insight Conference on November 6th in London, so do come and hear from him in person if you can!
https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep24+-+ChrisDaffy2.mp3