We’re planning a series of interview episodes to catch up with people across the world of customer experience and insight.

For our first in the series we spoke to Ian Golding. We’ve known and worked with Ian for many years, so it was really good to catch up with him and hear his views on the latest in Customer Experience. He was as articulate and passionate as ever, and talked through some of the things he finds frustrating as well his view on how organisations can unite the customer journey with process and technology.

https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep22+-+IanGolding.mp3