In this latest episode of The Interview from The Exchange podcast, Karl McKeever sits down with Pets at Home chief people & culture officer Louise Stonier.

In just two short years, the way we work has changed – and fast. But even before the crisis, she had her sights set on challenging the conventional narrative when it came to people, positivity, and productivity. Here she explains how the retailer overcame recent challenges, why loving what you do is key to giving it your all, and how meaningful engagement, flexible working and even welcoming furry friends in the office ultimately pays off when it comes to delivering lasting improvements in performance.