What's a company intranet look like in 2018? Richard chats with Susan Hanley about her work helping companies find value in their internal information management systems - after all, it's where you keep a lot of company value! The conversation starts out with a discussion around search, the bane of most intranet implementations. Sure people want Google, but do they really? The indexing system that Google relies on doesn't make sense in an internal website. Susan points out that today's modern intranet is typically in the cloud, taking advantage of great tools like Office 365. That helps with search, but it starts with culture - does your organization value finding existing things? Without culture, the tech can't save you!