In the newest episode of the It Factor Podcast, hosted by Madeline Palmer, Editor-in-Chief of Factor, Rajan Balaguru, Area IT Director at IHG Hotels & Resorts, shares his insights on IT leadership in hospitality. Rajan discusses his career journey, aligning IT strategy with global standards, and the role of AI in enhancing customer experiences. Raj also poignantly shares how his experience of surviving the 2004 tsumani in Malaysia taught him the power of people and gave him the resilience he needed to thrive as a leader.

Tune in for valuable perspectives on advancing IT in hospitality.

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