In the third episode of RealIT Radio we explore the real problem with Real IT - the underpinning cause of so many of our dysfunctions and challenges. Then we look more specifically at IT Service management (ITSM) and the fundamental problem with the ITSM industry, and the main problem with ITSM approach or method.  (30 minutes) Here is the podcast: RealIT Radio Episode 3 Or on Soundcloud Follow me on Twitter @theitskeptic Or on the blog www.itskeptic.org. Links to RealIT Radio from there. Subscribe to the RealIT Radio podcast feed here This episode on the blog: The problems of IT and ITSM (most of what this podcast covers) Organisations have failed their IT like a bad parent Meet in the middle Culture and behaviour change